Privacy Policy

Last Updated: October 15, 2025

Table of Contents

1. Introduction

VSRC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video hosting and streaming platform.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password, and billing information
  • Profile Information: Optional profile details you choose to provide
  • Content: Videos, thumbnails, and metadata you upload
  • Communications: Messages, support requests, and feedback

2.2 Automatically Collected Information

  • Usage Data: How you interact with the Service, features used, pages viewed
  • Device Information: IP address, browser type, operating system, device identifiers
  • Analytics Data: Viewing statistics, engagement metrics, geographic location
  • Cookies: See section 8 for details on cookies and tracking technologies

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve the Service
  • Process your transactions and manage your account
  • Send you technical notices, updates, and support messages
  • Respond to your comments and questions
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues or security threats
  • Comply with legal obligations
  • Send marketing communications (with your consent)

Video Content: We process your uploaded videos solely to provide encoding, storage, and streaming services. We do not access, view, or analyze your video content except as necessary for service provision or as required by law.

4. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

  • Cloud storage providers (e.g., S3-compatible services)
  • Payment processors
  • Analytics services
  • Customer support platforms

4.2 Legal Requirements

We may disclose information if required by law or if we believe such action is necessary to:

  • Comply with legal processes or government requests
  • Enforce our Terms of Service
  • Protect our rights, property, or safety
  • Prevent fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption of data in transit (TLS/SSL) and at rest (AES-256)
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Secure data centers with physical security measures
  • Employee training on data protection and security

Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide the Service and fulfill the purposes outlined in this policy
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your information
  • Restriction: Request restriction of processing
  • Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at privacy@vsrc.video.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Maintain your session and preferences
  • Analyze usage patterns and improve the Service
  • Provide personalized content and features
  • Measure the effectiveness of marketing campaigns

You can control cookies through your browser settings. Note that disabling cookies may affect functionality of the Service.

9. Children's Privacy

Our Service is not directed to children under 13 (or under 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending an email notification for significant changes

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Questions?

If you have any questions about these terms, please contact us.

Contact Legal Team